Privacy Policy

Secure Network Administration, AKA SecureNA (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us through our website securena.com or use our managed IT services.

This policy complies with:

• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and
• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy applies to data collected via our website, client interactions, marketing communications, and provision of managed IT services.

1. Information We Collect

We collect both personal and technical information from individuals and businesses who interact with us:

a. Personal Information

Includes information that identifies, relates to, or could reasonably be linked with you:

• Full name
• Email address
• Phone number
• Business name and address
• Job title
• Billing and payment information
• IP address (when tied to an individual)

b. Usage & Technical Data

Collected automatically when you use our website:

• Browser and device information
• Operating system
• Referring URLs
• Pages visited and usage patterns
• Date and time of access
• Cookies and web analytics

2. How We Use Your Information

We use the information we collect to:

• Provide and support our managed IT and cybersecurity services
• Communicate with you about updates, services, and transactions
• Improve our website, offerings, and customer experience
• Detect and prevent fraud and security threats
• Comply with legal and contractual obligations
• We may send marketing communications with your consent. You may unsubscribe at any time by following the instructions in the communication or contacting us.

3. Sharing and Disclosure

We do not sell or share personal data in the traditional sense.

We may share your data with:

• Service Providers: For hosting, analytics, communications, payment processing, and customer service
• Legal Authorities: When required by law or to protect our legal interests
• Business Transfers: In case of a merger, sale, or acquisition

All third parties are bound by confidentiality agreements and required to handle your data in accordance with this Privacy Policy and applicable laws.

4. CCPA/CPRA Rights (California Residents)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request the deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Say no to the sale or sharing of personal information (we do not sell your data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

You may exercise these rights by contacting us at sales@securena.com. We may verify your identity before processing your request.

5. PIPEDA Rights (Canadian Residents)

If you reside in Canada, under PIPEDA you have the right to:

• Access Your Personal Information
• Request Correction or Deletion
• Withdraw Consent (subject to legal or contractual restrictions)
• File a Complaint with the Office of the Privacy Commissioner of Canada

To make a request or inquiry, contact us at sales@securena.com. We will respond within 30 days as required by law.

Users outside California and Canada may also request access, correction, or deletion of their personal data by contacting us directly.

6. Cookies & Analytics

We use cookies and tracking technologies to:

• Analyze website traffic
• Customize user experience
• Measure performance

You may control cookies via your browser settings. Disabling cookies may limit some website functionality.

We may use third-party analytics providers such as Google Analytics to collect and analyze usage data. These providers may use cookies or similar technologies to gather information about your interaction with our site.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Data Security

We take commercially reasonable steps to protect your personal data, including encryption, access controls, and regular security reviews. No method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

9. International Data Transfers

If you are located outside the U.S., your information may be transferred to and processed in the United States. By using our services, you consent to this transfer, subject to adequate protections in line with applicable data protection laws.

10. Children’s Privacy

We do not knowingly collect personal data from children under 13 (or under 16 in some jurisdictions). If we learn we have done so, we will delete the information promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above and post the updated policy on our website. Significant changes will be communicated via email or a website notice.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights:

Secure Network Administration
Email: sales@securena.com

For California residents: You may also designate an authorized agent to submit requests on your behalf.

For Canadian residents: You may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca if you require additional information.