WHEN TECHNOLOGY IS HANDLED,
the focus turns to growing business.
Do you already have I.T. support that handles your technology “when something breaks” — and that’s it?
Wondering why you should try a new approach?
Look at the focus, the motivation, and the incentive structures for SecureNA’s proactive managed I.T. services versus the traditional “break and fix” technology support…
The OLD WAY to handle technology problems with REACTIVE “Break / Fix Services” :
Traditional “ABC Computer Services, Inc.” company’s profitability occurs when you call for support, they come out to diagnose problem, repair that issue – hopefully same day – and bill based on various conditions: labor rate, day of the week, time of day. Then they wait for your computer equipment to stop working again and repeat the same process — completely reactive. The more your computer equipment goes down the more money they make, the more your expenses go up, and the less productive your employees are, costing you even more MONEY.
WHO BENEFITS HERE?
YOUR Company’s Computer Expenses = (Number of times repairs are needed) X (Hourly resolution support charges) + (Your company’s cost for loss in productivity)
ABC Computer Services Profit = (Your number of repairs) X (How long it takes to repair) X (Service charges)
|DID THEY INCLUDE HELPDESK SERVICES FOR YOU AND YOUR USERS AS PART OF THEIR CHARGES?|
|DID THEY INCLUDE TRACKING YOUR I.T. ASSETS SO YOU KNOW WHAT’S IN YOUR ENVIRONMENT AND ITS AGE AND WARRANTY STATUS?|
|DID THEY INCLUDE ACTIVELY MONITORING YOUR SERVERS AND COMPUTERS REMOTELY FOR PROBLEMS?|
|DID THEY AUTOMATE AND WALK AWAY FROM PATCHING YOUR SYSTEMS AND YOUR ANTIVIRUS SOFTWARE? (when it fails, you’ll have to pay them to fix it anyway)|
|DID YOU HAVE YOUR I.T. VENDOR RELATIONSHIPS TAKEN CARE OF FOR WHAT YOU PAID?|
|DID THEY INCLUDE TRACKING YOUR ASSETS SO YOU KNOW WHAT’S IN YOUR ENVIRONMENT?|
|DID THEY GIVE YOU ONGOING GUIDANCE ON HOW TO PLAN FOR FUTURE GROWTH? HOW ABOUT FOR DISASTER?|