Secure NA Partners with BizRatings to Elevate Customer Satisfaction and IT Excellence
Dec 09, 2024
Durham, NC – Secure Network Administration (SecureNA), Durham’s leading provider of managed IT services and cybersecurity solutions, is proud to announce its strategic partnership with BizRatings. This collaboration is set to redefine customer satisfaction standards for SecureNA’s clients by leveraging BizRatings’ advanced Business Intelligence (BI) tools and Customer Satisfaction Surveys (CSAT).
With over 19 years of expertise in managed IT services and cybersecurity solutions, SecureNA has earned a reputation for helping businesses strengthen IT infrastructures, mitigate risks, and achieve operational excellence. By integrating BizRatings’ real-time customer feedback platform, SecureNA will enhance its ability to monitor and improve customer satisfaction, ensuring exceptional client experiences across its growing portfolio.
“Our mission at SecureNA is to empower our community by delivering exceptional IT and cybersecurity solutions. We are dedicated to fostering trust and building lasting partnerships through our commitment to problem-solving and service excellence,” said Kimberly Simon, CEO of SecureNA. “Partnering with BizRatings enables us to fine-tune our service delivery by gaining real-time insights into what matters most to our clients. It’s a game-changer in how we approach client relationships and reinforces our commitment to being the leading MSP and cybersecurity partner.”
BizRatings’ state-of-the-art technology provides SecureNA with tools to measure Customer Experience Metrics such as Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) accurately, identify Promoters, Passives, and Detractors, and make data-driven decisions to boost client satisfaction and inform service provisioning. Additionally, the platform supports SEO optimization by capturing authentic customer feedback, empowering businesses to amplify their reputations.
“We are thrilled to collaborate with SecureNA, a true leader in managed IT services and cybersecurity,” said Michelle Bajwa, President of BizRatings. “Our solution is designed to help businesses transform customer feedback into actionable insights that drive growth and loyalty. SecureNA’s dedication to excellence makes them an ideal partner, and we’re excited to support their mission of delivering exceptional client experiences.”
This partnership comes at a time when cybersecurity and IT reliability are more critical than ever for businesses in all industries. With BizRatings’ tools, SecureNA continues to innovate, ensuring its clients not only stay secure but also receive the highest level of service satisfaction.
For more information about SecureNA and its services, please visit www.securena.com or email info@securena.com.
About Secure Network Administration (SecureNA):
Based in Durham, NC, Secure Network Administration (SecureNA) has been a trusted provider of managed IT services and cybersecurity solutions for over 19 years. SecureNA specializes in helping businesses across industries strengthen IT infrastructures, mitigate risks, and achieve their goals with confidence.
About BizRatings:
BizRatings is a leading provider of Business Intelligence (BI) tools designed to help businesses measure and improve customer satisfaction through real-time feedback and accurate Net Promoter Scores (NPS). Their innovative platform empowers organizations to build strong reputations and achieve sustainable growth.